Customer Experience, Marketing
When deciding to make a purchase, whether it be for a product or service, people will go through what is called a “buyer journey”. The main stops on this journey are the same, no matter what the end product or service is. It is all about getting from ‘thinking about...
Customer Experience, Top 5 Tips
Here are our Top 5 Tips for how to turn your customers into raving fans: 1. LOOK THROUGH THEIR EYES: Often as business owners, we get so caught up in running our business, that we don’t dedicate the time to step back and look at things from the outside in. What do...
